So, to answer your question, when cloning a VM, the new VM’s network interface will have a new MAC-address and get a new IP-address. If you use cloning to make a “snapshot” of a VM as a backup everything will work fine except that the clone will get a new IP-address so changes in DNS will probably have to be made if you need to use the backup.

Also, can I use this for a restore-like function. Like, if I do a clone just before I begin to install/change my virtual machine and then later realize that I’ve messed up my machine so much that I’d rather go back to what it looked like before I cloned it, could I remove the original and then use the clone instead? I guess the only problem I’d see with that is also related to how the ip address is handled?

As you say – money back rarely means a lot to somebody – everybody wants the up time – not money back. However the guarantee cost us tons if we do go down so it is something that allows all our customers to know we will do all in our power not to go down.

The uptime promise seems quite an misused measurement since it only guarantees the fees back. For serious business that can’t really matter?

Prices will only go down from here. The plan is to be out of beta before end of the summer and prices will for sure not go up.

It would be great if you could put a feedback system online where customers can make visible feedback/feature requests and voting system for this. That will help us to influence what features to add and how you should prioritize them.

Btw, will you keep your prices low even after the Beta period is over?

/Anders